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Frequently asked questions

To purchase a subscription, click the 'Subscribe' button in the Pro Subscription area on this page. You will be redirected to our secure payment partner, Paddle.com, where you can complete your purchase. Please make sure that you are entering the same e-Mail adress that you are using in Google Sheets when signing up.

You can manage your subscription directly within the Tube2Sheet Google Sheets Add-on by clicking on 'Account'. From there, you'll be able to view and modify your subscription details, including canceling your subscription or updating your payment information. If you need further assistance, please reach out to us at support@tube2sheet.com. Alternatively, to cancel your subscription, visit this Cancellation Link. On the page that opens, click 'Look up my purchase' and enter the email address used for registration.

Yes, Paddle.com will automatically charge your credit card on a monthly basis. Auto-renewal is enabled by default. If you forget to cancel, please contact us, and we will assist with a one-time refund.

Yes, Tube2Sheet offers a free tier with limited functionality. You can make up to 50 query requests per month, but scheduling features are not available on the free plan.

We offer a 7-day free trial. You will only be billed after the trial period ends. You can cancel your subscription at any time during the trial.

Yes, if you cancel your Pro subscription, the cancellation will take effect at the end of the current billing period. You will retain access to Pro features until then.

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase within the first 30 days, send us a message, and we will issue a full refund. No questions asked. Contact us at support@tube2sheet.com.

Yes, all payment transactions are handled securely by Paddle.com. Paddle is a well-established payment provider and merchant of record that processes payments for thousands of companies. You can read reviews about Paddle on Trustpilot.

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